This article is part two of our recap and key takeaways from the 2014 Milestones in Leadership Summit. Click here for part one

At the Milestones summit, our speaker Jeff Hagett from the Ritz-Carlton Leadership Center gave a great training on creating a culture of outstanding customer service. For those who attended and those who couldn’t make it, here are our recaps and our key takeaways from the event. Our hope is that this will help you remember some key points if you attended (there was a lot to take in!), and if you were not able to attend, we hope this will help spark discussion and improvement in customer service in your company.

We had a great day last week at the Milestones in Leadership Summit at the Ritz-Carlton Laguna Nigel. It was wonderful to see some of our clients and to meet some new people.

I love to travel and I love a great deal. When I can put those two together, I am in total bliss. One way I have found to make this happen is through the savvy use of airline miles. Getting the best value out of your airline miles can turn into a lengthy discussion, but in this article I will constrain myself to just share some gems that I have come across.

After your morning cup of coffee and your stop at the PO Box, you drop off your kids at school and give her the last of your cash (5 bucks), and you arrive at your office. Whew, it's 9:30am already!

It’s time to check on the office staff and the warehouse before you actually make it to your office and login to check vitals. Here is where the magic happens, right??? At least that is what you were told in MBA School.

The other day, I had an interesting conversation with one of our firm partners, Rex Ours. Rex and I were discussing potential new candidates for our Tax Manager opening. During the first round phone interview with the partner, one candidate stated his salary expectation which was substantially higher than what we were originally thinking for that position. The natural question was, are we willing to pay that much? Rex answered, “Yes . . .